Delivery and refund policy

 

Last updated: 15.04.2025

Please read this Delivery and Refund Policy carefully before utilizing Our Service.

DEFINITIONS

For the purposes of this Delivery and Refund Policy:

  1. “Company” or “Website Owner” – indicates MONARCULU AGENT LTD Company number 15482646, having its registered office at High Street, Watford, United Kingdom, WD17 1NA;

  2. “Website” – indicates the website: epicdotashop.com

  3. “User” or “You”, “Yours” – indicates a person accessing or utilizing the Service, who is at least 18 years old and agrees to follow this Delivery and Refund Policy.

  4. “Services” – indicates the services provided to the User by the Website Owner through the Website;

  5. “Account” indicates a unique account created for you to access our Services or parts of our Service.

  6. “Skin” represents the digital item that players can obtain in games. They change the appearance of the player’s character on the screen. The Skins are certain products on the Website.

DELIVERY REGULATIONS

As soon as You pay for the Skin on the Website, the Skin will be delivered to Your Account. The Website provides a guarantee that You will obtain the Skin you paid for. After a Skin is purchased, the Website will reach out to gather additional information about your Steam account. Once the necessary details are provided, the Skin will be transferred to the specified Steam account within 5 days.

REFUND REGULATIONS

Skins represent virtual (digital) content. All transactions with purchase of Skins are final and not subject to cancellation.

If You did not obtain the Skin or if You received it corrupted, please contact Our support team by email: info@epicdotashop.com/

If the Skins were not purchased by You and Your payment information was utilized fraudulently, contact Us immediately. We will investigate the case and if the money is still in Our system, We will issue a refund.

You may request a refund within 14 days of purchase by emailing us at i info@epicdotashop.com/

GOVERNING LAW AND JURISDICTION

This Delivery and Refund Policy, and the relationship between You and Company shall be governed by and construed in accordance with the law of United Kingdom.

If You are a consumer, any dispute, controversy, proceedings or claim between You and Company relating to this Delivery and Refund Policy, or the relationship between You and Company (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of United Kingdom.

Should any part of this Delivery and Refund Policy become incompatible with any laws or regulations by a court of law, and if the court of law should determine such clauses to be invalid or unlawful, this will only apply to the affected part of the Delivery and Refund Policy. Such a declaration will not make the entirety of this Delivery and Refund Policy unenforceable.

POLICY UPDATES

We may update Our Delivery and Refund Policy from time to time. We will notify You of any changes by posting the new Delivery and Refund Policy on this page.

We will notify You via a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Delivery and Refund Policy.

You are advised to review this Delivery and Refund Policy periodically for any updates. Changes to this Delivery and Refund Policy are effective when they are posted on this page.