Privacy policy

DEFINITIONS

“Company” or “Website Owner” – indicates MONARCULU AGENT LTD Company number 15482646, Address: High Street, Watford, United Kingdom, WD17 1NA; “Website” – indicates the website: https://epicdotashop.com/; “User” or “You”, “Yours” – indicates a person, who is at least 18 years old and agrees to follow these Terms and Conditions; “Services” – indicates all services available on the Website and provided to the User by the Website Owner through the Website; “Parties” – indicates the Company and the User;

DATA PROTECTION LEGISLATION

If you would like to learn more about the General Data Protection Regulation, please visit the link below: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/

INTRODUCTION

By accessing and/or exploring any section of the website https://epicdotashop.com/. (the “Website”); or by creating an account on the Website you agree to be bound by the Privacy Policy. The Company operates in its capacity of data controller in conformity with the EU Regulation 2016/679, determining the purposes and means of processing your personal data. When utilizing the payment services, you will be also conveying your information, including personal information to the Company, registered at: High Street, Watford, United Kingdom, WD17 1NA. The Company will manage your information which is necessary to process payments, and will operate as a data controller (the “Payments Data Controller”) for your information which is necessary in order to examine and to report an activity which raises suspicion of fraud, money laundering, funding of terrorism, or any other illegal activity in compliance with applicable law, as better specified below.

INFORMATION WE GATHER

We are gathering your personal information that could be utilized to identify Our clients and partners, including, but not limited to, first and last name, date of birth, bank account details, home, or other physical address, email address, phone number, shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Website or other contact information to be Personal Information (‘Personal Information’).

PERSONAL INFORMATION YOU SUPPLY TO US

We may request you to supply Us with your Personal Information. In some cases, We may ask you for information through surveys or contests. Participation in these surveys or contests is entirely voluntary, and, in this view, you are free to make a decision regarding the disclosure of such information. Information We are requesting may be related to contact information (such as name, correspondence address, and telephone number), and demographic information (such as zip or postal code or age).

DATA PROCESSING PURPOSES

Through managing your Personal Information We are able to perform Our routine functions. We would like to inform you that We are utilizing your Personal Information with the following objectives:

Upon your consent (and before its withdrawal). As an example, you may have given your consent to receive marketing information messages;

In necessary volume and in order to fulfill a contract obligation which encompasses the following actions:

  • your online transactions processing;

  • customer support delivery.

Where it corresponds to Our legitimate business interests, which encompasses the following actions:

  • Enhancement of quality and correspondence of a range of services of Company as well as the advancement of Our customer service;

  • Actions that aimed to meet certain requirements of the business;

  • Actions that are undertaken for operational purposes of the Website;

  • Performance of security and identification verification checks;

  • The delivery of information regarding Our promotional actions as well as information that concerns Company services;

Where Our legitimate interests to process your Personal Information is mentioned, please feel free to contact Us in order to clarify the information that relates to Our assessment of the impact on you.

PERSONAL INFORMATION WE GATHER ABOUT YOU

In addition, while you are utilizing the Website, an activity log is maintained by Our servers. This log gathers administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports, and type of browser utilized. This log is unique to you. This information is critical for the purpose of delivering Our services as well as their adequacy and capability.

We would like to inform you that in certain situations We may conduct security research in order to validate your identity, age, as well as the other registration data supplied by you and to verify your use of the Website and your financial transactions in order to ensure that there is no potential breach of Our Terms and Conditions and/or applicable law.

For this purpose, We are able to utilize your Personal Information and disclose your Personal Information to third parties in order to validate the information you supply in order to use the Website, involving possibly but not necessarily, the international exchange of information. Summaries that will be composed based on the received security check can consist of credit report request and/or otherwise validation of the information supplied by your side against the databases of third-parties. Personal Information may also be gathered from customer lists that can be lawfully obtained from third-parties.

YOUR CONSENT ON DATA PROCESSING AND ITS WITHDRAWAL

According to the GDPR, consent should be given in a positive and affirmative way by individuals who share their personal data with organizations. According to the European Data Protection Directive, the essence of the concept of “consent” is that: “any freely given specific and informed indication of his wishes by which the data subject signifies his agreement to personal data relating to him being processed.”

Upon the submission of your Personal Information on Our website, you must accept the terms and condition agreement. As per marketing information and messages, you reserve the right to opt-in for such communications. Please note that you are free to refuse marketing at any time if you are not interested in receiving Our marketing information messages.

INFORMATION RETENTION

Upon closure of your account, Personal Information of your account will be retained by Us no longer than 1 year after the date of its closure. As per financial information that compiles in the frame of Our cooperation, such as the payment of commission and so on, this information will be retained 5 years after the closure of the account in accordance with Our legal obligations in fraud, anti-money laundering, and taxation matters. We assure you that the information is kept securely up to the end of the retention period after which the information will be deleted and/or destroyed accordingly.

SECURITY MEASURES

Please note that Our company completely understands the importance of information security and the techniques needed to secure information. We are maintaining all of the Personal Information which was gathered from you in a protected database within Our secured network and under active leading security software. We take steps to ensure Our subsidiaries, agents, partners, and suppliers also employ adequate levels of security.

YOUR RIGHTS

  • Right to be informed about how We utilize the information as well as about your rights in this regard. This information should be supplied in a clear, transparent, and understandable manner. And in order to realize this right of you;

  • Right to correct the information about you that We have at Our disposal in case such information which is contrary to fact;

  • Right to access and review your Personal Information that We have at Our disposal;

  • Right to delete, restrict, or “pause” your Personal Information usage (in exceptional cases);

  • Right to request your Personal Information in a digital format including, but not limited to the purpose of transferring such information to the third party;

  • Right to object allows you to stop or prevent Us from processing your Personal Information in relation to all of the Personal Information We hold about you or only to certain information. It may also only relate to a particular purpose that we are processing the data for;

In case you are interested in execution of the above-mentioned right(s), please contact Us utilizing the following e-mail contacts: info@epicdotashop.com. Your request should include the following information:

  • Your name;

  • Contact details;

  • Full details of your request.

If you are not satisfied with Our response or you believe that Our utilization of your information does not comply with data protection law, you can make a complaint to the relevant regulator within your jurisdiction in relation to data privacy.

CONTACTING US AND MAKING A COMPLAINT

Please feel free to contact Us in case you have any queries or complaints in respect to this Privacy Policy or about the way We process your Personal Information by utilizing the following details: email: info@epicdotashop.com/ address: High Street, Watford, United Kingdom, WD17 1NA

CHANGES TO THIS PRIVACY POLICY

Hereby We would like to inform you that We continuously review and update this Privacy Policy anytime there is a significant change to how We are utilizing personal information as well as to maintain Our information processing in compliance with the current legislation.

In case of any changes to the Privacy Policy We may also contact you to notify you of any significant changes if We consider them as important and necessary.